Privacy Policy
DeSando Insurance Services, LLC | Effective November 6, 2026
Publication-ready draft for website implementation and RingCentral SMS registration. Verify that the descriptions below match actual website, vendor, and operational practices before publishing.
PART I | PRIVACY POLICY
DeSando Insurance Services, LLC (“DeSando,” “we,” “us,” or “our”) respects your privacy. This policy describes how we collect, use, disclose, and protect information in connection with our website and insurance services.
1. Information We Collect
- Contact information: name, company name, email address, telephone number, and mailing or business address.
- Insurance and business information: requested coverage, existing policies, business operations, payroll, employee counts, underwriting details, and documents submitted for quotes or servicing.
- Communications and consent records: messages, inquiries, appointment information, and SMS opt- in/opt-out records.
- Website technical information: IP address, browser/device data, and cookie or analytics information if those technologies are enabled on our website.
2. How We Collect Information
We collect information when you complete website contact or quote-request forms, submit insurance applications, communicate with us by telephone, email or SMS, or provide information to our staff. We may also obtain information from insurers, wholesale brokers, authorized representatives, and other sources as permitted by law. If website cookies or analytics are used, technical information may be collected automatically.
3. Purposes of Use
- Respond to inquiries and provide insurance quotations, applications, policy placement, renewals, changes, and customer support.
- Provide certificates of insurance, claims-related assistance, billing reminders, appointment coordination, and coverage communications.
- Maintain records, secure our services, prevent fraud, and comply with applicable legal and regulatory requirements.
- Send non-marketing service-related SMS messages only to recipients who have affirmatively opted in.
4. Information Sharing
We may disclose information as necessary to provide requested insurance services to carriers, wholesale brokers, underwriting and administrative partners, and technology or messaging service providers acting on our behalf; or where legally required. Such providers may process information for service delivery, not their independent marketing. We do not sell SMS opt-in information.
Mobile opt-in, SMS consent, and phone numbers will not be shared with third parties or affiliates for marketing purposes.
5. SMS Communications
With your affirmative consent, we may send non-promotional messages about quote follow-ups, policy renewals and changes, certificates, billing, claims-related coordination, appointments, and customer service. Message frequency varies based on your interactions and needs; there is no fixed maximum. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. SMS consent is not a condition of purchasing insurance.
6. Security and Retention
We use reasonable administrative, technical, and organizational measures to safeguard information. No method of transmission or storage is completely secure. We retain information as needed for services, recordkeeping, compliance, and dispute resolution, and delete or de-identify it when no longer required.
7. Your Privacy Rights
You may contact us to request access to personal information we maintain about you, correction of inaccurate information, or deletion of information, subject to applicable legal exceptions, including insurance recordkeeping requirements. We may verify identity and authority before acting. California residents may have additional rights under applicable law, depending on the circumstances and legal applicability. We will not unlawfully discriminate for exercising applicable privacy rights.
8. Third-Party Links and Policy Changes
Our website may link to third-party sites whose practices we do not control. We may update this policy and will post the revised version with a new effective date.
9. Contact
DeSando Insurance Services, LLC | 6081 Meridian Avenue, Suite 70-125, San Jose, CA 95120 | 408-656- 4352 | [email protected]
PART II | SMS TERMS & CONDITIONS
Effective November 6, 2026
1. Program and Consent
By affirmatively opting in, you authorize DeSando Insurance Services, LLC to send you non-marketing text messages relating to insurance services and communications you have requested. Consent is optional and is not required to purchase insurance. We do not send promotional or marketing texts under this SMS program.
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of Messages
Messages may include insurance quote status and follow-up, workers’ compensation and other commercial insurance renewal reminders, policy changes and coverage updates, certificates of insurance, billing reminders, claims-related coordination, appointments, and customer service replies.
3. Message Frequency and Charges
Message frequency varies based on your account, requests, and interactions with our agency; there is no fixed maximum number of messages per week. Message and data rates may apply. Check with your wireless provider for details.
4. How to Opt In
You may opt in by selecting an optional, unchecked SMS consent checkbox on our website and submitting the associated form, or by providing clear affirmative verbal consent to our representative after the SMS program terms are explained. We document the date, method, phone number, consent language or script, and staff member/source associated with the consent. Merely providing a phone number does not constitute SMS consent.
5. Opt Out
Reply STOP to any SMS message to unsubscribe. You may also contact us at 408-656-4352 or [email protected] and request removal. We may send a final confirmation of your opt-out. No further program messages will be sent unless you opt in again.
6. Help and Delivery
Reply HELP for assistance, call 408-656-4352, or email [email protected]. Carriers are not liable for delayed or undelivered messages. Message delivery is not guaranteed.
7. Privacy and Changes
Our Privacy Policy governs our handling of personal information. We may update these SMS Terms and post the revised version on our website.
PART III | WEBSITE CONSENT & IMPLEMENTATION
A. Optional SMS Checkbox — Website Contact Form
Place this checkbox adjacent to the telephone number field. It must be unchecked by default and optional; do not require it to submit the form.
☐ I agree to receive non-marketing text messages from DeSando Insurance Services, LLC about insurance quotes, policy renewals, coverage updates, certificates of insurance, billing, appointments, and customer service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not required to purchase insurance. See our Privacy Policy and SMS Terms & Conditions.
Website developer: hyperlink “Privacy Policy” and “SMS Terms & Conditions” to the published policy and terms pages (or corresponding anchors on a combined page). Record the submitted consent state, timestamp, form/page URL, phone number, and exact disclosure version.
B. Verbal SMS Consent — Suggested Representative Script
“DeSando Insurance Services can send you text messages about your insurance quotes, policies, renewals, certificates, billing, appointments, and customer service. Message frequency varies, and message and data rates may apply. You can reply STOP to opt out or HELP for assistance. Consent is not required to buy insurance. Our Privacy Policy and SMS Terms are available on our website. Do you agree to receive these text messages at [read back number]?”
Record an explicit “yes” before sending program texts. Maintain a dated consent record identifying the representative, telephone number, and script version. Confirm that RingCentral accepts your verbal opt- in workflow and required evidence for the particular messaging campaign before using it.
C. Example First SMS / HELP Response
First SMS (after consent): “DeSando Insurance Services: You’re subscribed to insurance service updates. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.”
HELP response: “DeSando Insurance Services support: 408-656-4352 or [email protected]. Reply STOP to opt out. Msg & data rates may apply.”
D. Website & Compliance Checklist
- Publish the Privacy Policy and SMS Terms at stable public URLs and link them near the checkbox.
- Verify website forms, cookie/analytics tools, insurer/vendor disclosures, and privacy-rights workflow
match the published policy.
- Store affirmative consent evidence for website and verbal opt-ins; promptly honor STOP and direct
removal requests.
- Use the same agency name, message categories, opt-in description, and sample messages in
RingCentral registration.
- Have California insurance/privacy counsel review applicability of insurance privacy rules, California
privacy laws, and SMS consent requirements before publication.